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영어

This study verified the effect of workplace verbal-violence, as felt by employees working in the hotel industry, on anger expression, interpersonal citizenship behavior and counterproductive work behavior. The survey method was used for this paper, and data from a total of 302 hotel employees were used for the analysis. And structural equation model was used to analyze the data. The results of this empirical study is summarized as followings. First, verbal-violence have positive effect on anger expression and among verbal-violence, only self-conception damage had a positive(+) direction of influence on anger-in. Second, anger expression have negative effect on interpersonal citizenship behavior, among anger expression, only anger-in had a negative(-) direction of influence on interpersonal citizenship behavior. Third, anger expression have positive effect on counterproductive work behavior, among anger expression, only anger-out had a positive(+) direction of influence on counterproductive work behavior.