원문정보
초록
영어
The online recruitment industry has developed rapidly under the Internet Plus environment, but the job hunters are rarely satisfied to the overall information service quality of recruitment websites. In order to improve the information service quality of recruitment websites, and maintain the competitive advantages of the industry, we conduct an empirical analysis of the factors influencing the information service quality of recruitment websites. Based on synthesizing the service quality evaluation indicators from both domestic and foreign studies,we propose the research model and hypotheses from the perspective of job hunters. We then conduct an online survey, and perform descriptive analysis, reliability analysis, factor analysis, variance analysis, correlation analysis and regression analysis on the sample data to test the research model and hypotheses with SPSS. The results show that the information content quality, reliability, ease of use, personalization and interactivity all have significantly positive correlation with the information service quality of recruitment websites.
목차
1. Introduction
2. Literature Review of Service Quality Research
3. Research model of the Influence Factors of Recruitment Websites Information Service Quality
3.1. Establish the Research Model of the Influence Factors of Recruitment Websites Information Service Quality
3.2. Hypotheses
4. The Survey and Preliminary Research
4.1. Questionnaire Design and Data Collection
4.2. Pre-Survey Pilot Test
4.3. Survey and Data Collection
5. Data Analysis
5.1. Basic Characteristics Analysis of the Sample Data
5.2. Reliability Analysis
5.3. Validity Analysis
5.4. Variance Analysis
6. Research Model and Hypotheses Testing
6.1. Correlation Analysis
6.2. Regression Analysis and Hypotheses Testing
7. Limitations
Reference