earticle

영어

The main purpose of this paper was to investigate the current status and problems of internet electronic commerce at the domestic travel companies in Korea. To accomplish the purpose of this paper efficiently and effectively, first of all, theoretical background of cyber travel companies and previous researches was reviewed briefly. Second, research methodology was discussed with the following topics: (1) a research model, (2) ranges of data collection: data collection period and methods, (3) evaluation factors of internet electronic commerce (4) data analysis methods Third, the current status of domestic cyber travel companies was discussed with following topics: (1) information of products provided (2) customer management (3) customer services (4) on-line sales activities (5) security and certificate authority (6) customer protections and other additional services (7) future directions Finally, this paper was summarized and future research areas were suggested briefly.