earticle

영어

Information systems are being developed by many organizations in an attempt to improve organizational effectiveness and efficiency. And the role of the IS department within the organization has broadened considerably over the last decade. Once primarily a developer and operator of information systems, the IS department now has a much broader role. The introduction of personal computers results in more users of information technology interacting with the IS department more often. IS departments now provide a wider range of services to their users. They have expended their from product developers and operations managers to become service providers. The result of the analysis shows that the gap betweenexpectations and Perceptions of users will have an negative impact on the user satisfaction of IS. And outsourcing strategy will have an impact on the user gap. The most important outcome of this study is that service quality is an antecedent of IS users, and we should consider service quality in improving and measuring IS effectiveness.