earticle

영어

This study was to identify the effect of Flight Crew's psychological capital on job engagement and organizational citizenship behavior by using structural equation modeling. Through convenience sampling method of non-probability sampling method, total 300 surveys were distributed to K and A airline flight women crew. After removing 11 surveys which had insufficient answers, frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, structural equation model, and mediating analysis were used for real analysis. The results of this research is presented as follows: Firstly, among psychological capital variables, confidence and optimism, had significant influence on organizational citizenship behavior, but, hope and resiliency had not significant on organizational citizenship behavior. Secondly, among psychological capital variables, optimism and resiliency, had significant influence on job engagement, but, confidence and hope had not significant on job engagement. Thirdly, job engagement had significant influenced on organizational citizenship behavior. Finally, job engagement had mediating effect among psychological capital and organizational citizenship behavior.