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논문검색

항공사 승무원의 심리적자본이 직무열의와 조직시민행동에 미치는 영향 연구

원문정보

The Study for Effect of Flight Crew's Psychological Capital on Job Engagement and Organizational Citizenship Behavior

정태연

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초록

영어

This study was to identify the effect of Flight Crew's psychological capital on job engagement and organizational citizenship behavior by using structural equation modeling. Through convenience sampling method of non-probability sampling method, total 300 surveys were distributed to K and A airline flight women crew. After removing 11 surveys which had insufficient answers, frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, structural equation model, and mediating analysis were used for real analysis. The results of this research is presented as follows: Firstly, among psychological capital variables, confidence and optimism, had significant influence on organizational citizenship behavior, but, hope and resiliency had not significant on organizational citizenship behavior. Secondly, among psychological capital variables, optimism and resiliency, had significant influence on job engagement, but, confidence and hope had not significant on job engagement. Thirdly, job engagement had significant influenced on organizational citizenship behavior. Finally, job engagement had mediating effect among psychological capital and organizational citizenship behavior.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 심리적 자본
  2. 직무열의
  3. 조직시민행동
 Ⅲ. 연구설계
  1. 연구모형
  2. 연구가설
  3. 변수의 조작적 정의와 설문의 구성
  4. 자료수집과 분석방법
 Ⅳ. 분석결과
  1. 표본의 인구통계학적특성
  2. 측정도구에 대한 확인적 요인분석 및 신뢰도분석
  3. 상관관계분석
  4. 연구모형의 적합도 분석
  5. 가설 검증
  6. 매개효과 검증
 Ⅴ. 결론 및 제언
 참고문헌

저자정보

  • 정태연 Taeyoun Jung. 서원대학교 항공서비스학과 교수

참고문헌

자료제공 : 네이버학술정보

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