원문정보
초록
영어
A sustainable business continuity management plan (BCM) is developed to adapt and respond to the current complex and dynamic business environment, while simultaneously accommodating the key system transformations. As an integral part of BCM, business preparedness reduces the impact of a disruption to employees, productivity and profitability. Additionally, BCM and disaster recovery helps service providers and owners of critical infrastructure, such as telecommunication networks and digitized energy utilities to resume operation within the shortest time in the event that a disaster strikes. The central drive of this extensive research is developing a maturity model for BCM/DR for measuring the capability of BCM and disaster recovery for the Kingdom of Saudi Arabia (KSA) companies. A qualitative research scheme, marked by an open-structured interview was adopted to explore the core aspect of the research topic. A customized maturity model for the KSA ICT sector was developed by analyzing the existing model and then validating the developed maturity model against the predefined objectives. The research demonstrated that the establishment of a standardized maturity model for BCM/DR as capability instrument for the ICT segment is valuable to address the gap in KSA organizations as they assess the competences of their BCM/DR programs or processes.
목차
1. Introduction
2. Literature Review
2.1. Business Continuity Management as Strategic Management Initiative
2.3. BCM Regulations and Standards
2.4. KSA Regulatory Environment
2.5. BCM/DR Models for Networks and IT Services Providers
2.6. BCM and Information Security
2.7. Network and IT Services Risks and Requirements
2.8. Telecommunication BC/DR Best Practices
3. Methodology
3.1. Research Sample and Selection Criteria
3.2. Data Collection
4. Case Study: Saudi Telecom Company
4.1. Business Impact Analysis
4.2. Risk Management
5. Results
6. Benchmarking
6.1. Networks
6.2. Physical Infrastructure
6.3. IT Infrastructure
7. Final BCM/DR Maturity Model
8. Validation of the Developed Model
9. Conclusion and Recommendations
References