earticle

영어

This study surveyed hotel employees who served for five-star hotels located in Daegu and Busan. The convenience sampling was used for the sampling method, and the questionnaire survey was conducted for about two months from September 2015 to November 2015. 316 questionnaire copies were used for data analysis. Data obtained from the collected questionnaires were subjected to reliability analysis and exploratory factor analysis, using SPSS 20.0, and to covariance structure analysis (SEM: structural equation modeling), using Amos 20.0 And the chi square (χ²) difference test was carried out for testing moderating effects. The results of hypothesis testing were as follows: First, it was found that the psychological capital positively influences job satisfaction, hence the more highly the psychological capital is perceived, the higher the job satisfaction is. Second, it was found that hotel employees' psychological capital positively influences organizational commitment. Lastly, it was found that the effects of hotel employees' psychological capital on job satisfaction and organizational commitment vary with the degree of perceived organizational support, thus confirming the moderating effect of perceived organizational support. This study carries significant theoretical implications in that it used as a moderating variable the perceived organizational support, a variable that the existing studies on hotel employees have hardly ever dealt with in the relationships of psychological capital to job satisfaction or organizational commitment, and that it confirmed the moderating effects of the perceived organizational support.