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논문검색

임상간호사가 지각하는 업무 관련자와의 감정노동

원문정보

Perceived Emotional Labor of Clinical Nurse from the Persons Concerned

백지현, 김명희, 김성민

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초록

영어

Purpose: This study aimed to understand the degree of clinical nurses' emotional labor that they perceive in the relationships with people related to their work. Methods: This study was a descriptive research, and its subjects were 167 nurses in five university hospitals located in B and Y city. The degree of emotional labor was measured with Visual Analogue Scale (VAS). Data were collected from April to May in 2015, and analyzed by descriptive statistics, t-test, ANOVA, Scheffé and Games-Howell examination. Results: The score of the emotional labor of health care providers and visitors were higher than non-health care providers. Among health care providers, doctors had the highest emotional scores, and fellow nurse and nurses other departments were followed after that. Among visitors in hospital, patients and their family had the higher emotional labor scores than care givers. There was statistically significant difference in the emotional labor, according to the subjects' educational level, age, wages, job position, and working departments. Conclusion: Clinical nurses perceived emotional labor not only from the interaction with patients, but also from the interaction with the various other persons concerned such as health care providers, non-health care providers and visitors.

목차

Abstract
 서론
  1. 연구의 필요성
  2. 연구목적
 연구방법
  1. 연구설계
  2. 연구대상 및 자료수집
  3. 연구도구
  4. 자료분석
 연구결과
  1. 연구대상자의 일반적 특성
  2. 연구대상자의 일반적 특성에 따른 감정노동 정도의 차이
  3. 연구대상자가 지각하는 업무 관련자와의 감정노동 정도
 논의
 결론 및 제언
 REFERENCES

저자정보

  • 백지현 Back, Ji-hyun. 효성시티병원 응급실
  • 김명희 Kim, Myung Hee. 부산대학교 간호대학
  • 김성민 Kim, Sungmin. 부산대학교 간호대학

참고문헌

자료제공 : 네이버학술정보

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