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논문검색

여행업 종사자의 감성지능과 직무만족에 관한 연구

원문정보

A Study on the Effects of Emotional Intelligence on Job Satisfaction in Travel Agencies

김희성, 박승영

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초록

영어

The Focus of the study is to show the critical importance of effective emotional intelligence to job satisfaction, communication in its relationship and role conflict. we also investigated the impact of communication in its relationship and role conflict as moderators of the relationship between emotional intelligence and job satisfaction to understand the influence of communication in its relationship and role conflicts. The result suggest that the emotional intelligence had a significant influence on the communication in its relationship and role conflict except for job satisfaction. the proposed interaction effects between emotional intelligence and communication in its relationship on job satisfaction are also supported.

목차

ABSTRACT
 I. 서론
 II. 이론적 배경
  1. 감성지능
  2. 관계적 의사소통
  3. 역할갈등
  4. 직무만족
 III. 연구설계
  1. 연구모형 및 가설
  2. 변수의 조작적 정의
  3. 자료의 수집 및 분석방법
 IV. 실증분석
  1. 표본의 일반적 특성
  2. 측정변수의 신뢰성 및 타당성 검증
  3. 연구 가설 검증
 V. 결론
 참고문헌

저자정보

  • 김희성 Heesung Kim. 부천대학교 교수, 연구 관심 분야: 관광경영학
  • 박승영 Seungyoung Park. 부천대학교 교수, 연구 관심 분야: 관광경영학

참고문헌

자료제공 : 네이버학술정보

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