earticle

영어

With the advancements in technology, there is a paradigm shift in the outlook, usage, provision, and access of e-services. This has led to increased availability of services through electronic media as e-services, e-government services, e-businesses, e-commerce, and many more. It is imperative to ascertain the quality of such services regularly against internationally accepted guidelines, standards, and tools to verify whether it is satisfying, increasing user expectations and technological advancements. This research investigates the current status of the quality of e-services in Oman by considering key quality dimensions that affect the services in the country using web diagnostic tools. The study not only benchmarks against international standards but also gives an insight into any meager aspects of quality of e-service in Oman. The study concluded that selected e-services in Oman performed at adequate or superior levels in some metrics; however, they fell short in a few metrics.