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논문검색

Mining Opinion Word from Customer Review

초록

영어

Online customer review is considered as a significant informative resource which is useful for both potential customer and product manufacturers. As a result, it is one of the most challenging tasks to mine customer reviews automatically and to provide users with opinion summary. Product features and opinion word play the most important roles in the customers’ opinions mining. In this paper, we dedicate our work to opinion word mining. We proposed an approach for opinion word identification based on the association rule mining algorithm. The method makes full use of co-occurrence syntactic characteristic between product features and opinion word. Firstly, the product feature is identified by two-stage filtering scheme, and secondly the opinion word is extracted through association rule mining. The final experiment results show that the proposed method could not only obtain the product features related to domain characteristics, but identify the opinion word effectively. Meanwhile, our approach possesses much higher precision and recall than Hu’s work.

목차

Abstract
 1. Introduction
 2. Related Work
 3. Opinion Words Identification Based on Association Rule Mining
  3.1. Frequent Product Features Extraction
  3.2. Opinion Word Extraction
 4. Experiment and Analysis
  4.1 Preparing for the Experiment
  4.2 Experiment Results
 5. Conclusion
 Acknowledgement
 References

저자정보

  • Jiang Tengjiao School of Information Technology, Jiangxi University of Finance and Economics, Jiangxi Key Laboratory of Data and Knowledge Engineering, Jiangxi University of Finance and Economics Nanchang, China
  • Zhong Minjuan School of Information Technology, Jiangxi University of Finance and Economics, Jiangxi Key Laboratory of Data and Knowledge Engineering, Jiangxi University of Finance and Economics Nanchang, China
  • Liao Shumei School of Information Technology, Jiangxi University of Finance and Economics
  • Luo Siwen School of Information Technology, Jiangxi University of Finance and Economics, Jiangxi Key Laboratory of Data and Knowledge Engineering, Jiangxi University of Finance and Economics Nanchang, China

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