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Study on Product Dealers Service Quality Function Based on Uncertain Multiple Attribute Decision Making

초록

영어

This paper, according to the characteristics of the goal and criteria in decision making for product design alternatives, provides an evaluation model combining UEOWA process with preference ranking organization method for enrichment evaluations. Preference ranking organization method for enrichment evaluations is used to calculate the net flow to obtain the ranking of the design alternatives based on the combination of quantitative and qualitative decision criteria system. This approach takes into account the uncertainty of the attribute information and orients to the designer's goals and values, thus has certain implication in product design. The method can be provide reference for this kinds of problems.

목차

Abstract
 1. Introduction
 2. Problem Description
 3. Basic Knowledge
 4. Evaluation INDEXS of Product SELLERS SERVICE QUALITY
 5. Algorithm Steps
 6. Case Study
 7. Conclusion
 References

저자정보

  • Zhenqiang Jian Economics and Management School of Wuhan University

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