earticle

영어

The quality of beauty service depends on the employee's attitudes as their direct participation rate is high for production and propose of service in the beauty service industry. In order to improve the quality of beauty service, the job satisfaction of employees would be an important factor. An employee who satisfied his job can contribute to the profit of the company through organizational commitment.The purpose of this study is to present the influences of employee’ s job satisfaction components on organization commitment and service quality in the beauty industry. So, this study verified the hypothesis about the relationships between employee’s job satisfaction and its determinants(service quality and organizational commitment). For this study, the final data were obtained from 479 employees working at the franchise hair salon. These surveys were analyzed as with SPSS-WIN 18.0. performed as frequency, factor, reliability. The results were as follows. First, employees’job satisfaction had significant effects on employees’ service quality. second, employees’job satisfaction had significant effects on employees’ organization commitment.