원문정보
The Effect of Hairdresser’s Characteristic on Customer Satisfaction
초록
영어
This study is to find out the effect of hairdresser’s characteristic that clients' satisfaction. And reason of the clients’satisfaction and preference after provision of informaion. Looking at the impact of customer satisfaction on the hairdresser's characteristics were influenced by same pattern when the main cause of the service is increased as career satisfaction. Treatment satisfaction were able to see the relationship of decreasing satisfaction increased more informative. In addition, this technology increases the more self-satisfaction were related to increased satisfaction. Namely, Hairdresser's technology and services are, of course, and Advertising, appearance, information, etc. This affects customer satisfaction. Therefore, If improve your marketing and service training, based on the findings on the characteristics of a hairdresser Customer Satisfaction is thought to be able to grow through customer satisfaction.
목차
Ⅰ. 서론
1. 연구목적 및 의의
Ⅱ. 이론적 배경
1. 헤어디자이너 특성
2. 고객만족도
Ⅲ. 연구방법
1. 연구문제
2. 연구대상 및 자료수집
3. 측정도구
4. 분석방법
Ⅳ. 연구결과
1. 일반적 특성
2. 디자이너특성, 고객만족의 각 차원
3. 디자이너 특성이 고객만족에 미치는 영향
Ⅴ. 결론
참고문헌
