원문정보
The Influence of the Role Conflict, Role Ambiguity and Self Efficacy on Job Attitude of Flight Attendant in Airline
초록
영어
The challenges of coping with job stress recognized by organizational members in the airline services where organizations success is determined by human resources need to be solved by companies that provide such services. In regards to such present condition, previous studies stated that individual goals and job stress have a direct effect on outcomes such as individuals behaviors. Accordingly, this study analyzed the mediating effect of self efficacy in the relation of role stress and job attitude for airline cabin crew that are experiencing many difficulties from job stress resulting from customers and organizations. Focusing on the role of self efficacy parameter, the study was conducted by examining the relation of influence on job satisfaction and organizational commitment of airline cabin crew to present relevant implications. In regards to the study findings, role conflict with insignificant values related to job attitude was dismissed. While role conflict had negative effect on self-Efficacy, role ambiguity had positive effect on self-Efficacy. It was also found that self efficacy has a significant effect on job attitude.
목차
I. 서론
II. 선행연구 검토
1. 역할스트레스: 역할갈등, 역할모호성
2. 자아효능감
3. 직무태도
III. 연구 설계
1. 변수 간 상관관계 와 가설 설정
2. 자료 수집 및 분석 방법
3. 변수의 조작적 정의
IV. 분석결과
1. 인구통계학적 특성
2. 측정도구의 신뢰성 및 타당성 검토
3. 모형의 적합도 및 가설의 검정
V. 결론
참고문헌