원문정보
The Effects of Employee Satisfaction of Travel Agency Employees on Organizational commitment, and Turnover Intention : Focusing on Mediation Effects of Organizational Commitment
초록
영어
The purpose of this study was to investigate the relationship among Employee Satisfaction, Organizational Commitment, Turnover Intention. The self-Communication method was adopted to collect the data during March and April 2015. It was found as follows: First, regarding the relationship between Employee satisfaction and Organizational Commitment, those of Job satisfaction, Welfare and support, and Salary positively affect Affective commitment. Those of Promotion and evaluation, Job satisfaction, and Salary positively affect Normative Commitment. Also those of Salary, and Job satisfaction positively affect Continuance Commitment. Second, regarding the relationship between Organizational Commitment and Turnover Intention, both Affective and Continuance Commitment negatively affect Turnover Intention. Third, regarding the relationship between Employee Satisfaction and Turnover Intention, those of Salary, and Welfare and support negatively affect Turnover Intention. Fourth, each of Affective and Continuance Commitment show a mediation effects between Employee Satisfaction and Turnover Intention.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 종사원만족의 개념
2. 조직몰입의 개념
3. 이직의도
Ⅲ. 연구 설계와 방법
1. 연구의 모형
2. 연구 가설의 설정
3. 변수의 조작적 정의 및 설문지 구성
4. 표본추출방법
IV. 분석결과
1. 표본의 인구통계학적 특성
2. 신뢰도와 타당성 분석
3. 가설 검증
V. 결론 및 시사점
참고문헌