원문정보
The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses
초록
영어
Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0. Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001). Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.
목차
서론
1. 연구의 필요성
2. 연구목적
연구방법
1. 연구설계
2. 연구대상 및 자료수집
3. 연구도구
4. 자료분석
연구결과
1. 대상자의 직무만족, 감정노동, 사회적 지지 정도
2. 대상자의 일반적 특성에 따른 직무만족 차이
3. 대상자의 직무만족과 관련 요인 간의 상관관계
4. 대상자의 직무만족 영향요인과 감정노동과 직무만족에서 사회적 지지의 조절효과
논의
결론 및 제언
REFERENCES
