원문정보
Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment
초록
영어
Purpose: The study is to identify a correlation among hospital nurses' emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment. Methods: The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, Scheffé test, Pearson's correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process. Results: Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education. Conclusion: To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.
목차
서론
1. 연구의 필요성
연구방법
1. 연구설계
2. 연구대상 및 자료수집
3. 연구도구
4. 자료분석
연구결과
1. 대상자의 일반적인 특성
2. 대상자의 감정노동, 사회적 지지 및 조직몰입 정도
3. 일반적인 특성에 따른 감정노동, 사회적 지지 및 조직몰입 차이
4. 감정노동, 사회적 지지 및 조직몰입 간의 상관관계
5. 조직몰입에 영향을 미치는 요인
논의
결론 및 제언
REFERENCES