원문정보
초록
영어
With the rapid development of e-commerce, customer demand for diversity and timeliness has also increased, in fact, B2C e-commerce business lead higher requirement for logistics service. At the same time, the aviation logistics has become a new growth point of China's logistics transportation development, airport logistics construction and development has become an important force to promote regional economy .In this paper, we make empirical analysis about the logistics performance evaluation of Zhengzhou airport, China. The result shows that reliability, economy, time, service flexibility and information are five key factors that will influence the logistics performance. On this basis, we put forward relevant policy suggestions.
목차
1. Introduction
2. Literature Review
2.1. E-commerce Logistics
2.2. Logistics Distribution Center Performance
3. Research Method and Indicator System
3.1 Service Quality Evaluation Index Construction
3.2. Evaluation Index of B2C e-commerce Logistics Service Quality
4. Empirical analysis
4.1. Fuzzy Comprehensive Evaluation Method
4.2 Index Weight Determination
4.3. Logistics Service Quality Evaluation and Analysis
5. Conclusion
5.1. Strengthen the Construction of Self-logistics System
5.2. Promote the Development of the Third-party Logistics
5.3. Strengthen Cooperation between Enterprises
Acknowledgements
References