원문정보
The Influence of Emotional Labor at Seoul Management Operations Center on Job Performance : Focusing on the Mediating Effect of Social Support
초록
영어
In recent years, the surroundings of Fire have rapidly changed and citizens need for Fire have been demanding very high. Under these situations, in order for satisfaction to all these demands, Seoul Emergency Operations Center have made improvements as the core fire operational center in Korea. However, There have been so many problems happening in the middle of receiving calls from malice citizens of Seoul. The purpose of this study is to scrutinize current operations focused on fire fighters in Seoul Emergency Operations Center and to cope with how to overcome these problem by using AMOS 21 & SPSS Statistics 21. The result of this study presents that how we can find to be Seoul Emergency Operations Center running well. And This study is applied to seoul fire policies or helped to setting them up.
목차
1. 서론
1.1 연구배경 및 목적
1.2 연구대상과 방법
2. 종합방재센터 상황근무의 감정노동성
2.1 감정노동의 의의
2.2 종합상황실 재난상황관리의 감정노동성
3. 연구설계(Research Design)
3.1 연구모델 및 가설의 설정
3.2 조작적 정의(Operational Definition)
3.3 설문지 구성 및 실증분석방법
3.4 검증결과 및 해석
4. 서울종합방재센터 종합상황실 직원 감정노동폐해 최소화 방안
4.1 조직지원 차원
4.2 관리자지원 차원
5. 결론
5.1 연구의 요약 및 정책적 시사점
5.2 정책적 시사점
6. Reference