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논문검색

간호조직의 건강성이 고객지향성에 미치는 영향 : 중간관리자 리더십의 조절효과

원문정보

Influence of Organizational Health on Customer Orientation : Moderating Effect of Leadership on Middle Managers

이규희, 박옥심, 조경원

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

This study confirmed that the organizational health of nurses have an effect on customer orientation. This survey was conducted March 1 to 31, 2014 and a total of 210 questionnaires were used in the analysis. Descriptive statistics, t-test, ANOVA, factor analysis, and regression analysis were used to analyze the collected data in the SPSS software package. The findings are summarized as follows: First, the business environment and community-oriented organizations on health factors had an influence on customer orientation(p<.05, p<.001). Among the demographic factors, graduating from college as relevant to customer orientation. Seniority and rank in the lower tier showed that customer orientation is vulnerable. Second, when leadership was added to a conventional model, it had no significant effect on the dependent variables. The influence of community-oriented business environment factors on customer orientation was statistically significant(p<.01). In the result, we should apply proper organizational health factors to hospitals by investigating leadership, because there was difference in customer orientation according to type of leadership.

목차


 Ⅰ. 서론
 Ⅱ. 연구방법
  1. 연구대상 및 자료수집
  2. 연구도구
  3. 연구변수의 조작적 정의
  4. 분석방법
 Ⅲ. 연구결과
  1. 연구대상자의 일반적 특성
  2. 신뢰도 및 타당성 분석
  3. 가설 검정
 Ⅳ. 고찰 및 결론
 REFERENCES

저자정보

  • 이규희 Gyu-Hee Lee. 고신대학교 대학원 보건과학과
  • 박옥심 Ok-Sim Park. 고신대학교 대학원 보건과학과
  • 조경원 Kyoung Won Cho. 고신대학교 의료경영학과

참고문헌

자료제공 : 네이버학술정보

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