원문정보
보안공학연구지원센터(IJHIT)
International Journal of Hybrid Information Technology
Vol.8 No.3
2015.03
pp.355-366
피인용수 : 0건 (자료제공 : 네이버학술정보)
초록
영어
Quality Function Deployment, namely QFD, is a methodology to systematically convert the customers’ requirements into technical requirements with the House of Quality. Customer requirement is the difference between expected satisfaction and actual satisfaction. This paper uses QFD to analyse customer satisfaction. During the process, an integrated method of PROMETHEE II and Entropy Weight is applied for the ranking of customer requirements. Afterwards, Grey Relational Analysis is adopted to construct relation matrix. Finally, the House of Quality is established to find the key factors and put forward effective measures to improve service quality.
목차
Abstract
1. Introduction
2. QFD Fundamentals
2.1. Grey Relational Analysis
2.2. Entropy Weight and PROMETHEE II Method
3. The QFD Model of Tourist Satisfaction
3.1. Left Wall, Ceiling, Room of HOQ
3.2. The Right Wall Ranking of CRs
3.3. Floor of HOQ
3.4. The HOQ of Tourist Satisfaction
4. Conclusion
Acknowledgment
References
1. Introduction
2. QFD Fundamentals
2.1. Grey Relational Analysis
2.2. Entropy Weight and PROMETHEE II Method
3. The QFD Model of Tourist Satisfaction
3.1. Left Wall, Ceiling, Room of HOQ
3.2. The Right Wall Ranking of CRs
3.3. Floor of HOQ
3.4. The HOQ of Tourist Satisfaction
4. Conclusion
Acknowledgment
References
저자정보
참고문헌
자료제공 : 네이버학술정보