원문정보
Consumer's Information Search and Satisfaction for Elderly related Goods on the Internet Shopping
초록
영어
This study is to understand consumer's information search activity and satisfaction. When they buy the elderly related goods through internet market and to get some ideas for silver industry on internet shopping. The 382 subjects by online banner formatted Questionnaires were analyzed by frequency, percentage, standard deviation, Person's relation and regression analysis by SPSS PC program. The major findings are summarized as follows. (1) The most respondents were young and well-educated. In terms of psychological variables, the degree of the consumer's perception for internet usefulness and using capability were relatively high. (2) Information search amount of the group who have experienced purchasing elderly related goods through internet shopping and had low perception of internet risk is higher than other group. (3) The variables influenced mostly on consumer satisfaction were the age, the sex, the purchasing experience from Internet shopping, the Internet using capacity and the perception of internee usefulness as well as of the perception of internet risk.
목차
I. 서론
II. 이론적 배경
1. 인터넷쇼핑과 실버용품
2. 인터넷에서의 정보탐색과 소비자만족도
III. 연구문제 및 연구방법
1. 연구문제
2. 연구모형
3. 조사도구의 구성
4. 조사도구의 신뢰도 및 타당도
5. 조사대상의 자료수집
6. 자료분석방법
IV. 연구결과 및 해석
1. 조사대상자의 일반적 배경
2. 배경변인이 실버용품구매시 인터넷 정보탐색활동에 미치는 영향
3. 실버용품구매시 소비자 만족도에 대한 제변인의 영향력
4. 실버용품 구매시 소비자만족도에 영향을 미치는 제변인들의 인과관계
V. 결론 및 제언
참고문헌
