earticle

영어

This research aims to suggest a solution for the issue raised out of an existing qualification through the comprehensive analysis on the current state in qualification of personal service amid service industry, and thus to develop the newly-demanded qualification in personal service. To attain these goals, the significance, the current state of personal service and its VET have been examined along with an analysis of qualification's utilization and proposition of drawback, solution, etc., based on the results of research. For the foreign personal service qualification and current state of occupation, those of Japan, France, Germany, Britain and the US were researched and analyzed in comparison with the domestic. The examination for the suitability of a newly-developed qualification was proceeded following the preparation of the criteria and course for its selection to create the demand for it. The further study was offered along with the cultivation of business and the measure related to the qualification system and job creation. The methodology utilized was literature analysis, professions council, survey, interview, etc. For its current state, there are about 239 of personal service qualifications with private qualification of more than 70% among them. For the utilization of personal service qualification, that of hotel manager (3.70), hotel servant (3.61), tour guide-interpreter (3.66), etc. was appeared to be relatively high among the national qualifications in its governing law, while that of race official (2.86) was low. The utilization in qualification of craftsman such as cook, blowfish (4.0), industrial engineer such as cook, blowfish (3.98), industrial engineer, Chinese food (3.97), patissier (3.94), jeweler (3.94), craftsman in gas (3.87), industrial engineer in boiler (3.84), etc. was upheld among the national technical qualifications. Especially, all the qualifications in the fields of accommodation and restaurant scored the high degree of application above the level of 3.5. Among the private qualifications, the utilization was presented to be high in the order of a barista (3.82), funeral manager (3.74), shoe fitter (3.66), pet groomer (3.56), etc. For drawbacks and corrective measures for them in personal service qualification, it was founded that a lack of demand in the industrial field and specialization begat the lower the degree of utilization as a drawback at large. Wholesalers, retailers, accommodations and restaurants lacked specialization, while arts, sports, and leisure services lacked a legal basis. Associations, groups, repairs and other miscellaneous personal services were questioned for the absence of systematic and transnational qualification. As the biggest issue raised was that it was strewn with difficulties in the job performance despite the acquisition of qualification in case of a national qualification in personal service, there were numerous voices for the improvement in examination methods and strengthened courses of training as possible solutions. For the private qualification, a lack of utilization and profession of qualification was mainly pointed out for ambiguity of job boundary and its detail as well as absence of systematic education. For corrective measures, it was suggested that the higher quality assurance and profession of qualification needed to be ensured from tightening the evaluation of the agency in charge of examination and management of a qualification. The criteria for development of new personal service qualification was determined to be the degree of demand for service, profession, need for recognition of competency, job availability, etc. There are 15 newly developed qualifications in jobs such as temple food specialist, catering service, carver, industrial engineer in beverage management, eco-friendly golf course manager, shoe fitter, etc. It was found that most of personal service workers prefer the national and national technical qualifications with a particular favor of certified private qualification in the fields such as arts, sports and leisure services. Apparently the private qualification should be basically designed and managed by the lead of concerned association or group, while its maintenance is continued by the registration as a private qualification under the supervision of Ministry of Education, Science and Technology. The mid-long term measures deducted are the enhancement of profession in cultivation and qualification system, establishment of support system, organization and management of funding for cultivation and support, etc. The further studies were suggested in three fields- comprehensive planning, implementation of research project and quality assurance.

한국어

이 연구는 서비스산업 중 개인서비스업의 자격 실태를 종합적으로 분석하여 기존 자격에서 나타나는 문제점에 대한 개선 방안을 제시하고, 새롭게 요구되는 개인서비스업 자격을 발굴하는 데 목적이 있다. 연구의 목적을 달성하기 위해서 개인서비스업의 중요성과 현황, 개인서비스업의 직업 및 교육․훈련 현황 등을 살펴보았으며, 개인서비스업 자격 현황 및 분석, 설문조사 분석 결과를 바탕으로 한 개인서비스업 자격의 활용성을 분석하고 문제점 및 개선방안 등을 제안하였다. 국외 개인서비스업 자격 및 직업 현황에서는 일본, 프랑스, 독일, 영국, 미국의 개인서비스업 자격 및 직업 현황을 조사하고, 국내의 자격 및 직업과 비교․분석하였다. 개인서비스업 자격의 신설 수요 발굴을 위하여 신설 자격의 선정 기준과 절차를 마련하고, 발굴된 자격의 적합성 조사를 추진하였다. 개인서비스업의 양성, 자격제도 및 일자리 창출 관련 정책과 추후 필요한 연구 과제를 제언하였다. 연구 방법은 문헌분석, 전문가협의회, 설문조사 및 면담조사 등을 활용하였다.