원문정보
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초록
영어
This study examines the relationshipsbetween the antecedents of repurchase intention, with special interest in the role of appraisal emotion and recreation motivation for arts attendance. Appraisal emotion is found to have significant influence on perceived value while recreation motivation is found to directly influence appraisal emotion and perceived value. In a addition to customer satisfaction, peripheral service quality is the only factor that directly affectsrepurchase intention. Arts managers ought to focus on improving the whole experience of performing arts.
목차
Abstract
1. Introduction
2. Literature Review
3. Research Model
3.1 Core and Peripheral Service
3.2 Peripheral Service
3.3 Appraisal emotion
3.4 Perceived Value
3.5 Customer Satisfaction
3.6 Repurchase Intention
4. The Analysis of Results
5. The Analysis of the Research Results
6. Discussion
7. Implications and Conclusion
References
1. Introduction
2. Literature Review
3. Research Model
3.1 Core and Peripheral Service
3.2 Peripheral Service
3.3 Appraisal emotion
3.4 Perceived Value
3.5 Customer Satisfaction
3.6 Repurchase Intention
4. The Analysis of Results
5. The Analysis of the Research Results
6. Discussion
7. Implications and Conclusion
References
저자정보
참고문헌
자료제공 : 네이버학술정보