earticle

영어

This study investigated 180 beauty industry professionals working in Busan and Kyung-na by means of a questionnaire with a view to finding out how an beauty industry professionals emotional labor influences turnover intention. The result of the study is as follows: the Beauty Industry Professionals emotional labor(emotional expressions frequency, emotional expressions attention, emotional expressions variation, emotional dissonance) and turnover intention showed a positive(+) correlation. The conclusion can be summarized as follows: beauty industry professionals go through a high degree of emotional labor and turnover intention while they work on the spot and it has been confirmed that their emotional labor influences their turnover intention.