원문정보
초록
영어
The purpose of this study was to identify the experience of medical disputes arising from tasks and clinical practices of dental hygienists. The conclusions of this study are as follows: Of all respondents, 59.4% experienced patients' complaints and dissatisfaction and medical disputes, 24.0% experienced the progression of complaints to legal affairs. Moreover, 95.3% had a feeling of anxiety or doubt about the risk of potential medical disputes. In the resolution process of medical disputes, 84.9% answered that the duty to obtain a patient's informed consent is crucial prior to treatment, and 32.5% answered that errors in medical records can be completely erased and rewritten entirely, showing the highest rate of wrong answers. No significant difference was found in the incidence of medical disputes according to work places. On the other hand, significant difference was found in the progression of complaints to legal proceedings according to work place and work experience. The degree of burden on medical dispute was more significant in respondents with an experience of dispute.
목차
1. Introduction
2. Subjects and Method
2.1. Subjects
2.2. Research Tool
2.3. Statistical Analysis
3. Results
3.1. Patients' Complaints, Dissatisfaction, and Raising of Claims Experienced by Dental Hygienists in Clinical Practice
3.2. Current Psychological State after Experiencing Patients' Complaints and Dissatisfaction
3.3. Current Status of Preventing Medical Treatment Disputes
3.4. Understanding of Medical Related Laws
3.5. Understanding of Medical Records
4. Discussion
5. Conclusion
References