earticle

영어

This study attempted to investigate job stress in the skin care field in an in-depth, comprehensive manner through inductive content analysis, using an open-ended survey questionnaire. Data were collected through an open-ended survey questionnaire comprised of questions given the respondents to freely describe more than five stress factors at work. After applying questions relating to duration and type of employment, this study aimed to determine the specific job stressors for employees in the skin care services industry. The open-ended survey questionnaire consisted of theme, general field and raw data, depending on the content analysis process. Five experts in the field (2 Ph.D. degree holders who had experience of inductive content analysis before and 3 skin experts) analyzed the content and found the following: First, in terms of types of job stress, a total of nine general factors were found: work environment, adequate pay (wage), welfare benefits, pressure in sales, emotional labor, stereotypes regarding the work, social stigma regarding the work, job satisfaction & pride, sexual harassment and conflict with other employees. In addition, 18 sub-factors and 774 raw materials were found. Second, in terms of job stress factors by duration and type of employment, ‘emotional labor’ and ‘sexual harassment’ were very high. In a group of more than five (5) employees, ‘conflict with other employees’ was high. In a group of four (4) employees or less, on the contrary, social stigma regarding the work’ had a high number of responses.