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논문검색

항공교육서비스가 학생만족 및 교육성과에 미치는 영향 연구

원문정보

A Study of Effect on the Airline Education Service to the Collegian Satisfaction and Education Performance

정영미, 김창수

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초록

영어

Despite recent increases in educational institutions, it is perceived that their systematization and education service are insufficient for training airline service professionals. This study is to analyze the impacts relationships among varibles of airline education service, collegian satisfaction and education performance. Advanced researches were analyzed and a theatrical system was established to conduct analysis. Through this research, students are expected to improve in practical ability and major theory. Moreover it can contribute to establish management ability of educational institutions. In order to achieve efficient ends, the study set up the theoratical system to present structuring varibles and concept establishment for airline education system, Student satisfaction and Education performance. This study is aimed to find an impact on the airline education service to the collegian satisfaction and education performance. This finding is expected to use in relative research as useful information in near future. It appears to be applicable to basic data on the education program development, student management, education performance, index development.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 항공교육서비스
  2. 학생만족
  3. 교육성과
 Ⅲ. 연구설계
  1. 연구모형
  2. 가설설정
  3. 변수의 조작적 정의
  4. 조사대상자 선정과 자료수집
 Ⅳ. 실증분석
  1. 표본의 일반적 특성
  2. 측정척도의 신뢰도와 타당성 검증
  3. 가설검증 결과
 참고문헌

저자정보

  • 정영미 Youngmee Jung. 경기대학교 관광전문대학원 여행·항공·크루즈경영학과 박사과정
  • 김창수 Changsoo Kim. 경기대학교 관광대학 관광이벤트학과 교수

참고문헌

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