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논문검색

서비스기업 종사원의 의사소통환경이 직무만족 및 조직몰입에 미치는 영향

원문정보

The Effects of Communication Environment on Job Satisfaction and Organizational Commitment in Service Firm

유정선

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초록

영어

The purpose of this study was to investigate the relationship among Communication Environment, Job satisfaction, and Organizational Commitment. In this process, Communication Environment was consisted with Toward, Horizontal, and Informal Communication. Organizational Commitment was consisted with Affective, Continuance, and Normative Commitment. The self-Communication method was adopted to collect the data for March 2014. It was found as follows: There is positive relationship between Communication Environment and Job Satisfaction, Job Satisfaction and Organizational Commitment, and Communication Environment and Organizational Commitment. For details, first, Toward, Horizontal, and Informal Communication positively effect to Job Satisfaction and Toward Communication effect most to Job Satisfaction. Second, Job Satisfaction positively effect to all of Affective, Continuance, and Normative Commitment. It was certain that Job Satisfaction was an antecedent of Organization Commitment. Third, Communication Environment positively effect to Organizational Commitment. For details, all of Toward, Horizontal, and Informal Communication positively effect to Affective Commitment. Both of Horizontal and Toward Communication positively effect to Continuance Commitment. Also, Both of Toward and Informal Communication positively effect to Normative Commitment. Result of study shows that smooth Communication Environment is critical in order to increase employee's Job Satisfaction and Organizational Commitment.

목차

ABSTRACT
 Ⅰ. 서론
 II. 연구의 이론
  1. 의사소통환경
  2. 직무만족의 개념
  3. 조직몰입의 개념
  4. 의사소통환경과 직무만족의 관계
  5. 직무만족과 조직몰입과의 관계
  6. 의사소통환경과 조직몰입과의 관계
 III. 연구방법
  1. 연구 모형
  2. 변수의 조작적 정의 및 설문지 구성
  3. 조사 설계
 IV. 분석결과
  1. 표본의 인구통계학적 특성
  2. 신뢰도와 타당성 분석
  3. 가설 검증
 V. 결론 및 시사점
 참고문헌

저자정보

  • 유정선 Jeongsun Yoo. 정화예술대학교 항공서비스학과 조교수, 경기대학교 관광전문대학원 여행ㆍ항공ㆍ크루즈, 경영전공 박사과정

참고문헌

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