earticle

영어

The purpose of this study is to maximize the relationship maketing activities in beauty services, and it has studied the effect that the relationship marketing activies impact on customer satisfaction and word-ofmouth marketing. The data collected from 288 general public living in Seoul and Gyeonggi through a survey, were analyzed; by using SPSS 20.0, frequency analysis, reliability analysis, multiple regression analysis were performed. As a result, the first, relationship marketing activities was drawn to the level of customer orientation and professionalism, customer satisfaction was drawn to the level of service satisfaction and style satisfaction and word-of-mouth marketing was drawn to the level of word-of-mouth behavior by technical factors and word-of-mouth behavior by environmental factors. Second, the higher relationship marketing activities, the higher customer satisfaction in service and the service and the style. The relationship between relationship marketing and customer satisfaction in service and the service and the style is defined the relationship. The higher relationship marketing activities, the higher service satisfaction in word-of mouth marketing. The relationship between relationship marketing and customer satisfaction in word-of mouth marketing is defined the relationship. This research showed that the expertise in the relationship marketing activities showed the greatest impact in both customer satisfaction and word-of-mouth activities. Based on these results, this study intends to provide empirical data to improve marketing in cosmetic service industry.