원문정보
보안공학연구지원센터(IJSEIA)
International Journal of Software Engineering and Its Applications
Vol.8 No.3
2014.03
pp.171-188
피인용수 : 0건 (자료제공 : 네이버학술정보)
초록
영어
This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.
목차
Abstract
1. Introduction
2. Literature Review
2.1. ISO/IEC 25000 SQuaRE Standards
2.2. Studies Related to Quality Measurement and Evaluation from the Perspective of SW Stakeholders
2.3. Studies Related to Performance Evaluation of Informatization Projects
2.4. SERVQUAL and SERVPERF
2.5. KJ Method
3. Research Model
4. ASQI Measurement Index Development
4.1. Main Evaluation Index Identification
4.2. Index Grouping
4.3. Identification of Sub-attributes of Quality
4.4. Definition of Attribute Terms for ASQI Quality Evaluation Measurement
5. Conclusion and Future Research
References
1. Introduction
2. Literature Review
2.1. ISO/IEC 25000 SQuaRE Standards
2.2. Studies Related to Quality Measurement and Evaluation from the Perspective of SW Stakeholders
2.3. Studies Related to Performance Evaluation of Informatization Projects
2.4. SERVQUAL and SERVPERF
2.5. KJ Method
3. Research Model
4. ASQI Measurement Index Development
4.1. Main Evaluation Index Identification
4.2. Index Grouping
4.3. Identification of Sub-attributes of Quality
4.4. Definition of Attribute Terms for ASQI Quality Evaluation Measurement
5. Conclusion and Future Research
References
저자정보
참고문헌
자료제공 : 네이버학술정보