earticle

영어

This study examines multiple dimensions(customer/positive, customer/ negative, owner/positive, owner/negative) of public employees’ perceptions on citizens and further investigates how these dimensions are related to compliance to performance management system based on in-depth interviews and surveys. Findings identified in this study are many: First, it turned out that there were clear four dimensions on the perceptions like customer/ positive, customer/negative, owner/positive, owner/negative. Second, public employees tended to believe the importance of citizen participation over time. Public employees who percept that citizen is owner believe the importance of citizen participation more strongly than public employees who percept that citizen is customer. Also, Public employees who percept that citizen is positive to public employees believe the importance of citizen participation more strongly than Public employees who percept that citizen is negative to public employees. And finally, we learned that positive attitude and perceptions to citizens are a necessary first step to enhance the level of performance in a public organization. Findings and implications are discussed.