earticle

논문검색

연구논문 / Research Articles

중국인의 한식당 선택속성이 고객만족 및 재방문의도에 미치는 영향

원문정보

The Impact of Selection Attributes of Korean Restaurant on Chinese Customer Satisfaction and Revisit Intention

하경희, 유회정

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

The purpose of this study is the examination of the relationship of the selection attributes of Korean restaurant, the customer satisfaction and the revisit intention of the chinese. In order to achieve this purpose, the 280 questionnaires were conducted and the 211 questionnaires were used for the analysis. According to the analysis, the results are as follows. First, the selection attributes of Korean restaurant except the menu had a significant impact on the customer satisfaction. Second, the customer satisfaction influenced significantly on the revisit intention. Third, the selection attributes of the Korean restaurant were differentiated by the demographic characteristics. Forth, the selection attributes of the Korean restaurant were differentiated by the visiting frequency among the using characteristics.

목차

I. 서론
 II. 이론적 배경
  1. 선택속성
  2. 고객만족
  3. 재방문의도
 III. 연구설계
  1. 연구모형
  2. 가설의 설정
  3. 변수의 조작적 정의
  4. 분석방법
 IV. 분석결과
  1. 표본의 일반적 특성
  2. 신뢰성 및 타당성 분석
  3. 가설의 검증
 V. 결론
 참고문헌
 ABSTRACT

저자정보

  • 하경희 Ha, Kyoung-Hee. 세명대학교 관광경영학과 교수.
  • 유회정 Yoo, Hoe-Jung. 세명대학교 관광학과 석사.

참고문헌

자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 기관로그인 시 무료 이용이 가능합니다.

      • 5,500원

      0개의 논문이 장바구니에 담겼습니다.