earticle

영어

Opportunities born of cutting-edge technologies and new information and knowledge enable the overall resources and effort needed to implement services to be reduced by shifting the service boundary to a service that is operated mainly by the supplier, a super-service, or to a service whose complete operation is the responsibility of the customer, self-service. Shifting the service to the super- or self-service mode also presents an opportunity to check the amounts and types of resources required and the service’s effort map and to imbue the service with sustainability. It requires first the responsibility of both the provider and the customer to check the sustainability of the service, but the customer should also choose the most sustainable service opportunity. Moreover, shifting the service to super- or self-service and the main operation to the provider or the customer, respectively, obliges them to institute the proper controls to ensure service sustainability. Finally, the move, in general, toward either a super- or a self-service decreases resource utilization and the corresponding effort required, thereby making the service more sustainable. But it also engenders a different distribution of service resources and effort between the provider and the customer and facilitates the design of new sustainable services.