원문정보
A Study on antecedent factors and consequent factors for Work-Family Conflict of service encounter employees in travel industry
초록
영어
This study aims to empirically analyze the effectual relationship by deriving antecedent factors for work-family conflicts of service encounter employees who were actually working in tour industry and deriving consequent factors. Antecedent factors as job stress consisted of role overload, role ambiguity, job insecurity, and emotional labor; consequent factors consisted of job satisfaction and turnover intention. The findings of the hypothesis test are as follows. Job insecurity and emotional labor were verified to have statistically significant effects on work-family conflict, but role ambiguity did have statistically significant effects on work-family conflict. Moreover, work-family conflict had statistically significant effects on job satisfaction and turnover intention.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 직장-가정갈등
2. 직무만족
3. 이직의도
Ⅲ. 연구 설계
1. 가설 설정
2. 변수의 조작적 정의와 설문구성
3. 자료수집과 분석방법
Ⅳ. 분석결과
1. 표본의 일반적 특성
2. 신뢰도 및 타당성 검증
3. 가설 검증
Ⅴ. 결론 및 시사점
참고문헌