모바일 오피스에 대한 이용자 인식과 수용에 관한 실증 연구


An Empirical Study on End-user's Perception and Acceptance of Mobile Office


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In order to implement the real-time enterprise (RTE) and smart work effectively, many companies have introduced a mobile office. A mobile office improves employee productivity and increases ability to respond to business opportunities by helping employee manage their business anytime and anywhere. However, it also raises the user’s stress level. We conducted in-depth interviews with users to assess user’s perception of a mobile office according to Saaty's BOCR model. Based on the results of the interviews, we set variables affecting user’s perception of the mobile office using factor analysis. This study revealed that support for real-time business, support for communication and collaboration, and information processing quality were positively related to continuous intention to use mobile office. Further study demonstrated that three variables have mediating effect between the psychological stress and continuous intention to use. This result implies that the system quality and function are the key elements of mobile office and may contribute to the continuous use.


 1. 서론
 2. 이론적 배경
  2.1 정보시스템 효과성 측정 모형
  2.2 모바일 오피스에 대한 선행연구
  2.3 테크노 스트레스
 3. 모바일 오피스에 대한 이용자 인식
  3.1 인터뷰 아젠다 도출 및 심층 인터뷰 실시
  3.2 인터뷰 결과
 4. 실증 연구
  4.1 설문구성 및 응답자 분석
  4.2 요인분석을 통한 변수 설정
  4.3 회귀분석
 5. 결론


  • 이지은 Ji Eun Lee. 한양사이버대학교 경영학과 조교수


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