원문정보
Determining the Importance of Quality Attributes with Kano's Model
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초록
영어
I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.
목차
Abstract
1. 서론
2. 고객만족계수
3. 상대적 근접도(relative closeness)계산
4. TV 사례 연구 분석
4.1 TV 사례 연구
4.2 결과 분석
5. 결론
6. 참고문헌
1. 서론
2. 고객만족계수
3. 상대적 근접도(relative closeness)계산
4. TV 사례 연구 분석
4.1 TV 사례 연구
4.2 결과 분석
5. 결론
6. 참고문헌
저자정보
참고문헌
자료제공 : 네이버학술정보
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