원문정보
An Effect Relationship of Educational Training of Airline Cabin Crews with Organizational Commitment, Customer-Orientation and Turnover Intention
초록
영어
The empirical analysis was conducted to identify that the educational training of airline cabin crews might affect organizational commitment, customer-orientation, and turnover intention, and to investigate that organizational commitment might affect the customer orientation and turnover intention targeting airline cabin crews. The results reveal that educational training had a positive effect on organizational commitment and customer orientation, while it had a negative effect on turnover intention. In addition, organizational commitment had a positive effect on customer orientation, while it had a negative effect on turnover intention. The study results are meaningful in that educational training helps cabin crews committed to the organization more intensely, provide customers with more customer-oriented services, and gain a competitive edge in terms of the management of human resources by leading to lowering the turnover intention.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 교육훈련
2. 교육훈련과 조직몰입의 관계
3. 교육훈련과 고객지향성의 관계
4. 교육훈련과 이직의도의 관계
5. 조직몰입과 고객지향성 및 이직의도의 관계
Ⅲ. 연구 설계
1. 조사 설계 및 가설의 설정
2. 변수의 조작적 정의와 설문지의 구성
Ⅳ. 실증분석
1. 조사대상자의 특성
2. 신뢰성 및 요인분석
3. 가설 검증
Ⅴ. 결론
참고문헌