earticle

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The purpose of this study is to evaluate how a user’s choice on providing organizations and provider influences user satisfaction. Moreover, it is to see if the users value importance of having a choice on two factors, and to see how having two factors affect user satisfaction. Data were based on the questionnaire disseminated to 371 service user of early intervention services for the children with ADHD provided as community designed social services in Daegu. The research findings show as follows. First, user’s choice of the provider was lower than the user’s choices on the providing organization. Also, the user considers the awareness of importance to choose the provider than to choose the providing organization. Second, the user’s choice of provider turns out to be an important factor that influences user’s satisfaction. The awareness off importance in choosing an organization and its provider influence satisfaction. Also, the user’s awareness of importance of their choice with specific providers moderates a factor that influences user satisfaction. The study findings show as follows. To increase users’ satisfaction, Retaining enough provider for user’s choice of providers, considering awareness of importance of user’s choice, and managing the qualities of service continuously increase users’ satisfaction.