직무스트레스, 직무만족도, 감정노동이 미용종사자의 이직의도에 미치는 영향연구


A Study on the Effects of the Beauty Industry Work’s Occupational Stress, Job Satisfaction and Emotional Labor on Turnover Intention

박유정, 한은희, 임진숙, 한채정

피인용수 : 0(자료제공 : 네이버학술정보)



The survey is examined in the details about how factors such as job stress, job satisfaction, emotional labor affect turnover intention of worker in beauty industry. Followings are results of the study. It turned out that the turnover intention has a significant relationship with the job stress, the job satisfaction and the emotional labor. The turnover intention has a positive relationship with all the sub-factors of the job stress which were the concerned duties, inappropriate rewards, customer service, self-development, human relationship and work support. On the contrary, the turnover intention appeared to be in a significantly negative relationship with the sub-factors of the job satisfaction such as the working environment, the work by itself, the monthly salary and the colleague relationship. In addition, as the turnover intention is also affected by the sub-factors of the emotional labor which were the frequency of the emotional labor, the number of warnings for the emotional exposure and the emotional mismatch, it was confirmed that the higher the job stress and the level of the emotional labor become and the lower the job satisfaction gets, the higher is the turnover intention level improved. These findings proved that when an employee considers changing of a job, he/she would not think about only one factor but also many other factors both simultaneously and multi- dimensionally. This would also explain that the factors are very much related to each other.


 Ⅰ. 서론
 Ⅱ. 연구방법
  1. 연구대상 및 기간
  2. 연구내용과 변수의 정의
  3. 자료 분석 방법
 Ⅲ. 연구결과 및 고찰
  1. 연구도구의 신뢰도분석 결과
  2. 조사대상자의 인구통계학적 요인 및 직무특성 요인
  3. 인구학적 특성 및 업무특성에 따른 이직의도
  4. 감정노동, 직무스트레스, 직무만족도 및 이직의도의 상관관계 분석
  5. 직무스트레스, 직무만족도, 감정노동이 이직의도에 미치는영향
 Ⅳ. 결론


  • 박유정 Yu-Jung Park. 영산대학교 미용예술대학원
  • 한은희 Eun-Hee Han. 동남보건대학교 피부미용학과
  • 임진숙 Jin-Sook Lim. 대구보건대학교 뷰티코디네이션학과
  • 한채정 Chae-Jeong Han. 영산대학교 미용예술학과


자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.

      0개의 논문이 장바구니에 담겼습니다.