원문정보
Research for the Consumer's Damage in Electronic Commerce
초록
영어
As e-commerce is expanding rapidly, the consumer's damage in the e-commerce is also dramatically increased. This research was mainly focused on the consumer's damage experiences through the e-commerce, the consumer's behavior's when they were confronted with troubles, and the way to handle their damages in the e-commerce. Main findings are as follows. 1) More than 90% of respondents answered that they had experienced troubles at least once out of 49 troubles listed in the questionnaire. 2) Most consumers did complain their damages actively and tried to obtain proper cure from the seller. 3) Normally, they were used to adjust their purchasing behaviors to avoid the problems rather than actively taking advantage of the official authorities or private consumer organizations to solve the problems.
목차
I. 서론
II. 이론적 배경
1. 전자상거래
2. 소비자피해 및 대응행동
3. 피해에 관한 소비자 대응행동
4. 전자상거래 이용 소비자의 대응행동에 관한 연구
III. 연구문제 및 연구방법
IV. 결과 및 분석
1. 조사대상자의 일반적 특성
2. 조사대상자의 인터넷 환경 및 전자상거래 이용실태
3. 인터넷 전자상거래 이용 소비자들의 피해경험
4. 전자상거래 피해 발생시 소비자들의 대응행동
5. 전자상거래 피해 발생시 소비자들의 대응행동 이유
6. 소비자특성에 따른 전자상거래 피해경험, 대처행동의 차이분석
V. 요약 및 결론
참고문헌