earticle

영어

The purpose of this study is to analyze the perceived quality of service workers and users into service gap index in university total sports center which is being operated as a paid membership. Through these studies priority for improvement of service quality conclusions are as follows in 6 factors. Among the main facilities factors maintaining cleanliness always and incidental facilities factors selling expensive goods and improving parking lots and program factors keeping proper fee of training and community factors giving the place to promote fellowship and worker factors speed of working process and instructor factors improving facial expressions and attitude etc. were shown.