earticle

영어

In our increasingly virtual society, more and more processes that have traditionally been conducted via physical mechanisms are being conducted virtually. This phenomenon of “ process virtualization” is happening in business world. However, some processes are more amenable to virtualization than others. These observations motivate the central question posed in this paper: Which processes is more adaptable to virtual process and what factors affect the process virtualization? To solve these questions, this study adopted case study method aiming at 3 different companies with adopting cloud services. As a result, we found out process characteristics and the effect of IT support capability affecting the process virtualization