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전문병원의 선택속성 측정도구 개발과 IPA 분석 - 부산지역 정형외과 전문병원 이용자 중심 -

원문정보

Scale Development and Importance-Performance Analysis of Selection Attributes in Specialized Hospitals

김서현, 설훈구

피인용수 : 0(자료제공 : 네이버학술정보)

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Scale Development and Importance-Performance Analysis of Selection Attributes in Specialized Hospitals - Focused on the Patients of Orthopedics Specialized Hospitals in Busan - Kim, Su-Hyun․Sul, Hoon-Ku On October 20, 2011, the Ministry of Health and Welfare designated and announced the 99 specialized hospitals among the domestic hospital-class medical institutions of western/oriental medicine. It is hoped that the increase in the use of the Ministry-designated special hospitals will produce a positive effect in the Korean medical community. However, due to the lack of the empirical research on the reason for medical consumers' choice of a special hospital, and expectation and satisfaction with a specialized hospital, the strategy to manage a special hospital requires much information related. This study aims at looking into the hospital choice attribute factor with focus on an orthopedic special hospital, and empirically verifying the importance of an orthopedic hospital choice attribute of using customers among such factors of the hospital choice attribute through IPA analysis. This study can further the meaning to other special hospitals treating other clinical departments than an orthopedic special hospitals.

목차

Ⅰ. 서론
 Ⅱ. 이론적 배경
  제1장. 의료기관과 전문병원의 범위 규정
  제2장. 병원선택 속성요인
 Ⅲ. 연구방법
  제1장. 연구 절차
 Ⅳ. 연구결과
  제1장. 조사대상자의 일반적 특성
  제2장. 전문병원 선택속성 분석
  제3장. 전문병원 선택속성의 중요도-만족도 (IPA) 분석
 Ⅵ. 결론
 참고문헌
 논문초록

저자정보

  • 김서현 Kim, Su-Hyun. 부경대학교 경영대학 일반대학원 환대기업경영전공 석사
  • 설훈구 Sul, Hoon-Ku. 부경대학교 경영대학 경영학부 관광경영학전공 교수

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자료제공 : 네이버학술정보

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