The Effects of Use of Instant Messenger on Purchase Intention: The Context of Chinese C2C E-Commerce




In recent years, C2C e-commerce has become more and more popular in China. Chinese C2C buyers use an instant messaging more commonly during transactions compared to other countries, which seems to be an interesting phenomenon. Based on the Chinese market, this study aims to examine the role of instant messenger in the C2C e-commerce context and to find how it impacts buyers’ purchase intentions. In addition to use of instant messenger, we brought in two antecedents of purchase intention-trust for vendor and customer satisfaction-to establish a theoretical research model. Through an online questionnaire survey, we tested and analyzed the research model and its related hypotheses. Structural equation modeling was used to analyze the data, and the results indicated that use of instant messenger did not directly influence purchase intention but had positive effects both on trust for vendor and customer satisfaction, which in turn influenced purchase intention. In conclusion, we discussed the research findings and suggested some implications for researchers and practitioners.


 Ⅰ. Introduction
 Ⅱ. Literature Review
  2.1 Instant messenger
  2.2 Trust for vendor
  2.3 Customer satisfaction
 Ⅲ. Research Model and hypotheses
 Ⅳ. Research Methodology
  4.1 Measure
  4.2 Data Collection
 Ⅴ. Data Analysis
  5.1 Measurement model
  5.2 Structural Model
 Ⅵ. Discussions
 Ⅶ. Implications and limitations
 Ⅷ. Conclusions
  Questionnaire Items


  • Kee-Young Kwahk School of Management Information Systems, College of Business Administration, Kookmin University
  • Xi Ge Graduate School of Business IT, Kookmin University
  • Jeong-Min Lee Graduate School of Business IT, Kookmin University


자료제공 : 네이버학술정보

    ※ 기관로그인 시 무료 이용이 가능합니다.

    • 5,500원

    0개의 논문이 장바구니에 담겼습니다.