원문정보
Analysis for the Factors that Influence College Student‘s Satisfaction of Teaching based on Kano Model
초록
영어
Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.
목차
1. 서론
1.1 연구 배경 몇 목적
2. Kano 모델과 고객만족계수
2.1 Kano 모델을 이용한 품질특성의 분석
2.2 고객만족계수
3. Kano 모델과 고객만족계수를 이용한 강의만족도에 영향을 주는 품질특성 분석
3.1 Kano 분석결과
3.2 고객만족계수 활용
4. 결론
5. 참고문헌