earticle

영어

The objective of this research was to investigate and analyze the degree of the perceptional difference concerning customer-orientation of cadastral officers and civilians in order to implement the customer-orientation successfully. This research intended to measure the true successfulness of customer-oriented management recognized by civilians towards cadastral officers. The factors employed to analyze were responsiveness, convenience, communication, appraisement and amendment, satisfaction, and trust.In all categories investigated, large discrepancies were found between cadastral officers and civilians. That is, while cadastral officers thought their services were customer-oriented attitude of cadastral officers. Though this studies, it is indicated that cadastral officers' consciousness toward the general public is the key to improve the satisfaction of customer oriented land administration services. Effects of this study are follows; First, The study showed that cadastral officers and civilians differed from customer-oriented attitude; responsiveness(2.899, p<.005), convenience (4.525, p<.001), communication(5.882, p<.001), appraisement and amendment(2.658, p<.01), satisfaction(3.947, p<.001), and trust(7.522, p<.001). Second, In order to implement the customer-orientation successfully, Cadastral officers must demand the mind of customer-orientation, the improvement of the cadastral administration service, partner-ship with civilians, systemic improvement ofappraisement and amendment.