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고객관점의 음식물처리기 개발을 위한 QFD를 활용한 제품품질요인 분석

원문정보

Analysis of Product Quality Characteristics Using QFD for Food Waste Disposer Development from Customer Perspective

이재광, 이태양

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

Recently the market of the food waste disposer has increased. Therefore, many companies in the development of food garbage disposer has been increasing interest. In this study, we used QFD (Quality Function Development) to find out the quality factors for the development of the food waste disposer reflecting the consumer needs. HOQ (House Of Quality) showing the correlation between consumer characteristic and engineering characteristic was written by investigating the consumer needs based on the consumer complaints and survey. In addition, we generated the CTQ (Critical To Quality) reflecting the weighting of the importance of the parts. As the research result, the important quality factors for the food garbage disposer were the grinding capability, drying, and odor emission features. The crushing motor associated with grinding and dehydration appeared as the most important quality factors among the parts. Second thing was the fan motor associated with odor. The findings will be able to contribute to the development of the food waste disposer reflecting the consumer needs.

목차

Abstract
 1. 서론
 2. 문헌 연구
  2.1 제품 개발 과정 및 실패 요인
  2.2 QFD
 3. 연구 방법
  3.1 QFD 적용 절차
  3.2 VOC 조사
  3.3 EC 조사
  3.4 VOC의 중요도 결정
  3.5 HOQ 작성
  3.6. CTQ 도줄
 4. 연구결과
  4.1 HOQ와 CTQ
  4.2 VOC 속성별 CTQ
  4.3 고객 요구사항과 품질요소
  4.4 부품 CTQ
 5. 결론
 6. 참고문헌

저자정보

  • 이재광 Jae-Kwang Lee. 한국산업기술대학교 e-비즈니스학과 교수
  • 이태양 Tae-Yang Lee. (주)범용테크놀러지 대표

참고문헌

자료제공 : 네이버학술정보

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