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영어

The purpose of this study was to examine the factors of the emotional labor of dental hygienists. The subjects in this study were the dental personnels who worked in nine different dental hospitals and clinics in Seoul and Gyeonggi Province. A self-administered survey was conducted from July 10, 2010, to January 26, 2011, and the collected data were analyzed. The findings of the study were as follows:
1. In terms of organizational characteristics and educational experiences about service, there were differences among the dental personnels in all the variables involving age, title, department, career and the type of work.
2. Whether there were any differences among the dental personnels in emotional expression according to their organizational characteristics and education experiences about service was checked, and those who were older, who were of a higher position, who were in the administrative posts, whose career was longer and who received education about service were found to be better at emotional expression.
3. To determine the relationship of the organizational characteristics and education experiences about service to emotional regulation, t-test was utilized, and the dental hygienists who were older, who were team leaders or of a higher position, who were in the administrative posts, who had a five years or more of career and who received education about service were found to be more excellent in emotional regulation.
4. The relationship of the organizational characteristics and education experiences about service to emotional incongruity was analyzed, and only age was found to be significantly linked to emotional incongruity. The older dental hygienists found their own emotion to be more incongruous.
The above-mentioned findings illustrated that the organizational characteristics of the dental hygienists and their education experiences about service had something to do with their emotional labor. Therefore, in-depth research efforts should be directed into the emotional labor of dental hygienists in the future.